Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

There is no age requirement for check-in

Important information

**Know Before You Go** A resort fee is included in the total price displayed. You will receive a key code for your check-in on the day of arrival. For check-in outside of our reception times (15:00 to 18:00) you get the room key as follows: The room key is stored in the key box on the left at the entrance 79 (reception). The box has keypad, please enter the number code "9057" here. While lightning the green lamp you have 5 Sec. time to pull the front cover forward. Please take the key and close the box after removal. With the key please open the entrance door, now you have access to your room (No. on the key). All important details about your stay (WiFi) and departure can be found in the information folder. **Fees** The following fees and deposits are charged by the property at time of service, check-in, or check-out. Late check-in fee: EUR 10,00 for check-in between 6:30 PM and 8 PM Crib (infant bed) fee: EUR 5.00 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. **Mandatory Fees and Taxes**   A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking. The charges below are included in your overall room price: Resort fee We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.